Support that keeps the evidence intact.
Use the private in-app support centre for account, job, quote, payment and dispute help. It keeps the request attached to the authorised records without exposing them publicly.
Account access and deletion
Use “Forgot password?” on the sign-in screen to request a reset. Account export and permanent deletion are available from Account settings after authentication. If you cannot sign in, production support will verify the request without asking for your password.
Jobs, quotes and unexpected variations
Keep scope changes and approvals in the job timeline. QuoteCheck separates inclusions, exclusions, allowances and variation terms, but it is not legal or technical advice. Open a private support ticket when the recorded workflow does not reflect what happened.
Payments and disputes
Payment and identity details are collected by the configured payment provider, not by TradieRate. Provider payment status, receipts, refunds and chargeback deadlines are shown to authorised job parties. Marketplace work disputes and payment-provider disputes are separate processes.
Safety and urgent risk
Use the in-app report control for misleading content, abusive behaviour, spam or safety concerns. TradieRate is not an emergency service. Contact emergency services when there is immediate danger, fire, gas, electrical or structural risk.
Contact TradieRate support
TradieRate is a Roper Digital Group product operated from Queensland, Australia. Email account-access and general support requests to admin@roperdigitalgroup.com. During the Brisbane pilot, requests are handled through this monitored parent-brand inbox and the private in-app support centre. Never send passwords, full payment-card details or identity documents through ordinary email.