Trust is evidence, not one magic number.
TradieRate separates workmanship, value, quote accuracy, communication, resolution and durability so a paid plan or a large following cannot conceal weak evidence.
Price evidence
Marketplace research uses completed jobs from the same trade category, completed within the permitted time window, signed off by both parties, backed by a final invoice and included with reversible homeowner consent. Location and structured scope fields determine comparability.
Minimum samples
TradieRate shows individual anonymised examples when permission allows, but publishes no market range until at least five sufficiently comparable jobs exist. Five to nineteen matches are medium confidence; twenty or more are high confidence. The published range is the middle 50% of recorded final invoice totals.
External invoices
External invoice statistics use paid amounts verified against redacted documents with separate homeowner consent. The trade, job details and postcode must match. TradieRate uses at most one eligible invoice per homeowner from the past 12 months, requires at least five distinct homeowners and rounds the middle 50% and median to the nearest A$50.
Business indicators
Profiles show sample counts alongside each indicator. Quote accuracy compares an accepted quote with the final recorded amount. Workmanship, value and communication use verified post-completion reviews. Durability requires later follow-up evidence. Credential status is time-bound and expired credentials stop contributing to verification.
Disputes and responses
Businesses can respond to verified reviews, but cannot edit the customer’s review. Dispute history, documented resolution and long-term outcomes are retained according to the marketplace policy. A higher price is not automatically treated as unfair or unlawful.
Commercial independence
Subscription spend, sponsorship and advertising do not improve quality indicators or remove genuine criticism. Any sponsored placement must be labelled and kept separate from evidence-derived ranking.